Agent Skills / Headcount - It Operations
Telephony And Conferencing
From the headcount AI org chart for Claude Code
Runs voice and meeting infrastructure — phone systems and numbers, emergency calling obligations, conference rooms and their AV, call recording and its retention consequences, and the porting that makes provider changes go badly. Use this to replace a phone system, fix rooms nobody can start a meeti
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Telephony and conferencing Voice is the service where failure is most visible and least tolerated. Nobody files a ticket when email is slow; everyone notices a dead phone, and customers notice first. It is also the service most likely to be nobody's stated job — inherited from a facilities vendor, half-migrated to a collaboration suite, with the parts that still work unowned. Voice is an application on the network now, and behaves like one A phon…